shipment, refund and returns

shipment

Packages are generally dispatched within 7 days (tuesday and friday morning) after payment has been received, using a third party service, usually Royal Mail, with its own policy and terms of use for which we take no responsability.
Dispatch time can take longer when a product is out of stock, custome made, during holiday times or in case of exceptional and unspected events.
As we ship using a third party service, delivery is by us handing the goods to the carrier or post office. 

We offer several kind of shipping modality and for security reasons we recommend a tracked & signed shipping option fot international orders. Choosing other shipping options different from a trackable one is at your own risk.
We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents during the transiction process from the post office or courier, to the buyer specified address, and in general for any problem concerning mail or courier service.
Following dispatch, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide money refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of damaged items, or lost parcels, during the shipping process, if the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

Our shipping costs also include handeling fee, and are applicable to small parcels up to 4 Kg out from UK, and up to 5kg within UK. If your order will exceed these ranges of weight, it will be require an additional cost plus insurance.

We offer a free standard shipping service for orders above £100 (although when in our power we might choose to use a tracked & signed shipping option) To which our refund and returns policy still applies.

We cannot group two or more distinct orders placed separately, and we will need to apply shipping fees to each of them.

Returns & refunds

If the item received does not correspond to the one ordered, or in case of quality faults, item needs to be returned into 14 days from delivery, refund will be then issued once the item is sent back, and return shipping cost will be at our expenses.

In case of damaged item due to the shipping process, or lost parcels, refund is responsability of, and to be claimed to, courier or post office. We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents due to the shipping process from the post office or courier, to the buyer specified delivery address, and in general for any problem concerning mail or courier service.
Following dispatch, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide money refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of damaged items, or lost parcels, during the shipping process, if the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

In case of orders placed by mistake, refund is granted in full if the mistake is rectified before shipping, if not, refund will be granted only when items will be sent back (International orders will require to be sent via a tracked shipping service) at buyer expenses (proof of post to be shown), and only the cost of the item, whithout shipping cost, will be refunded.