shipment, refund and returns

shipment

Packages are generally dispatched within 7 days (tuesday and friday morning) after payment has been received, using a third party service, usually Royal Mail, with its own policy and terms of use for which we take no responsability.
Dispatch time can take longer when a product is out of stock, custome made, during holiday times or in case of exceptional and unspected events.
As we ship using a third party service, delivery is by us handing the goods to the carrier or post office. 

We offer several kinds of shipping modality and for security reasons we recommend a tracked & signed shipping option. Choosing other shipping options different from a trackable one is at your own risk.
We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents during the transiction process from the post office or courier, to the buyer specified shipping address, and in general for any problem concerning mail or courier service.
Following dispatch, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide money refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of damaged items, or lost parcels, during the shipping process, if the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

Our shipping prices also includes handeling fee, and are applicable to small parcels up to 4 Kg out from UK, and up to 5kg within UK. If your order will exceed these ranges of weight, it will be require an additional cost plus insurance.

We offer a free standard shipping service for orders above £100, although when in our power we might choose to use a tracked & signed shipping option, to which our standard shipment, refund and returns policy still applies.

We cannot group two or more distinct orders placed separately. And we will need to apply shipping fees to each of them.

Returns & Refunds

For items already shipped, a refund from us is granted in full into 14 days from delivery, and only if items purchased do not correspond to the ones ordered, or products quality faults. In those cases, if a return will be requested from us, refund will be issued once items are sent back, and return shipping cost will be at our expenses.

In case of damaged items during shipping, or lost parcels, refund is responsability of, and to be claimed to, courier or post office. We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents during the transiction process from the post office or courier, to the buyer specified shipping address, and in general for any problem concerning mail or courier service.
Following dispatch, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide money refund (which can be partial or the full value of the parcel)  in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of damaged items, or lost parcels, during the shipping process, if the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

In case of orders placed by mistake, refund in granted in full if the mistake is rectified before dispatch, if not, refund will be granted only when items will be sent back (International orders will be required to be sent via a tracked shipping service) at buyer expenses (proof of post to be shown), and only the cost of items, whithout shipping cost, will be refunded.