Packages are generally dispatched within 7 days (tuesday and friday morning) after payment has been received, except when a product is out of stock, as it might require more time to be made.
We offer several kind of shipping modalities, and for security reasons we recommend tracked & signed shipping option.
Choosing other delivery options different from a trackable one is at your own risk. We will take special care to protect fragile objects, but we accept no responsibility in case of lost parcel or damage to its contents during shipping process, and in general for problems concerning the shipping service. This is responsability of the courier or post office which will also have to provide money refund in case of lost parcels or damage to its content.
Our shipping prices also includes handeling fee, and are applicable to small parcels up to 4 Kg out from UK, and up to 5kg within UK. If your order will exceed these ranges of weight, it will be require an additional cost plus insurance.
We cannot group two or more distinct orders placed separately. And we will need to apply shipping fees to each of them.
For items already shipped, a refund is granted in full into 14 days from delivery, and only if items purchased do not correspond to the ones ordered, or in case of quality issues. In those cases, if a return will be requested from us, refund will be issued once items are sent back and received, and return shipping cost will be at our expenses.
In case of damaged items during shipping, or lost parcels, refund is responsability of, and to be claimed to, courier or post office.
In case of orders placed by mistake, refund in granted in full if the mistake is rectified befor shipping occured, if not, refund will be granted only when items will be sent back (for international orders will be required to send via tracked shipping service) at buyer expenses (proof of post to be shown), and only the cost of items, whithout shipping cost, will be refunded.