Terms and conditions of use

Products

Our products are not drugs or food supplements, and do not substitute any medical preparation or treatment.

We only use natural ingredients. Some products like candles and self-lighting incenses may contain chemical elements which are specified on product description and details, as well as other ingredients which might cause allergic reactions.

Concerning products that can come in contact with the body, especially for allergic subjects, we suggest to seek medical advice before application or, alternatively, place a small amount of product on your skin to be sure there is no risk for unexpected allergic reaction.

In case of pregnancy, if not differently specified, we recommend not to use products for internal use, or which enter in contact with the skin.

Unless otherwise noted, our products are generally used only externally. We accept no responsibility for side effects due to wrong use of our products, their abuse and allergic reactions

Oils, incenses, elixirs and plant essences should be stored in a cool and dry place, tightly closed after every use.

Even if products do not have a specific expiration date, they may deteriorate or lose their effectiveness after about 1-2 years, and 2-3 years for elixirs and flower essences, so we recommend you to use or consume them within 16-24 months. In particular, for products used internally we accept no responsibility for consumption after the best before date above suggested.

Avoid the abuse of elixirs, products for internal use and oils which enter in contact with the skin.

For safety reasons you must never leave candles burning unattended, near flammable materials or while you are sleeping. Always place our candles in a large fire and heat proof container.
Our candles contain herbs and essential oils, so they could create more than one flame, or very high flames when burning.
We take no responsibility for the way or purpose this product is used for.

Our esoteric supplies are made by energy practices and during specific moon phases. They have the purpose to support and empower, but do not guarantee the effectiveness of a spell. This, in fact, depends exclusively from skills and knowledge of who is practicing the Craft of witchcraft.

Shipment & Refunds

Packages are generally dispatched within 7 days (tuesday and friday morning) after payment has been received, using a third party service, usually Royal Mail, with its own policy and terms of use for which we take no responsability.
Dispatch time can take longer when a product is out of stock, custome made, during holiday times or in case of exceptional and unspected events.
As we ship using a third party service, delivery is by us handing the goods to the carrier or post office. 

We offer several kinds of shipping modality and for security reasons we recommend a tracked & signed shipping option. Choosing other shipping options different from a trackable one is at your own risk.
We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents during the transiction process from the post office or courier, to the buyer specified shipping address, and in general for any problem concerning mail or courier service.
Following dispatching, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide money refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of lost or damaged parcels if the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

Our shipping prices also includes handeling fee, and are applicable to small parcels up to 4 Kg out from UK, and up to 5kg within UK. If your order will exceed these ranges of weight, it will be require an additional cost plus insurance.

We offer a free standard shipping service for orders above £100, although when in our power we might choose to use a tracked & signed shipping option, to which our standard shipment, refund and returns policy still applies.

We cannot group two or more distinct orders placed separately. And we will need to apply shipping fees to each of them.

For items already shipped, a refund from us is granted in full into 14 days from delivery, and only if items purchased do not correspond to the ones ordered, or products quality faults. In those cases, if a return will be requested from us, refund will be issued once items are sent back, and return shipping cost will be at our expenses.

In case of damaged items, or lost parcels, during the shipping process, refund is responsibility of, and to be claimed to, courier or post office. If the buyer is unable to directly claim for compensation to the mail or courier service, we will try our best to act as intermediary to bring ahead the process.

In case of orders placed by mistake, refund in granted in full if the mistake is rectified before shipping occurred, if not, refund will be granted only when items will be sent back (for international orders will be required to send via tracked shipping service) at buyer expenses (proof of post to be shown), and only the cost of items, without shipping cost, will be refunded.

In placing your order you agree to our terms of service.